Política de envio

SmileGalaxy offers free shipping across the entire European Union on all orders. We work with trusted European delivery partners to ensure your package arrives smoothly and securely. Your order will be delivered directly to your mailbox or doorstep; if delivery to your address is not possible, the package will be redirected to your nearest postal pick-up point. The estimated delivery time is 5–17 business days, depending on your country, region, local postal processing, seasonal traffic, and carrier capacity. All orders are dispatched as quickly as possible after purchase.

Shipping is completely free for all EU countries, and no additional customs fees apply. After placing your order, you will receive an order confirmation email. If you cannot find it, please check your spam folder. Some carriers do not provide individual tracking numbers for economy shipments, meaning tracking may not be available for every order. If your order is still within the estimated delivery window (7–17 business days), we kindly ask for your patience as your package is in transit. If this timeframe has passed, please contact us for assistance.

If you have any questions about your shipment or need help at any stage, our customer support team is always available at support@smilegalaxy.com We respond to all messages within 24 hours, throughout the entire year.